Privacy Policy

Smiley Chimney Sweep ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. By using this website or submitting a form to request service, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, such as when you request an estimate, schedule an appointment, or contact us. This may include:

• Your name, phone number, and email address
• Your service address, so we can send a technician to the right location
• Your preferred appointment date and time
• Details about the service you're requesting and any notes you provide

We also automatically collect some technical information when you visit our website, such as your IP address, browser type, device type, and the pages you view, through Google Analytics (see Section 4).

2. How We Use Your Information

• To schedule, confirm, and provide the chimney services you request
• To contact you about your appointment, estimate, or inquiry
• To send appointment reminders and, where applicable, our referral program gift cards
• To improve our website and services based on how visitors use them

3. Communications Consent

When you submit a form on this site, you may be asked to confirm that you agree to be contacted by phone, text message, or email regarding your request. Message and data rates may apply to text communications. You can ask to stop receiving text messages at any time by replying "STOP," or opt out of marketing emails using the unsubscribe link included in those messages. Opting out of marketing communications does not affect our ability to contact you about a service you've already requested or scheduled.

4. Cookies & Analytics

This website uses Google Analytics to help us understand how visitors use our site. Google Analytics uses cookies and similar technologies to collect information such as pages visited, time on site, and general location. This data is aggregated and does not directly identify you by name. You can opt out of Google Analytics tracking using your browser's cookie settings or by installing the Google Analytics Opt-out Browser Add-on.

5. How We Protect Your Information

We use reasonable administrative and technical safeguards to protect the information you share with us. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business (for example, scheduling or payment processing tools), and only to the extent needed for them to perform those services. We may also disclose information if required to do so by law or in response to a valid legal request.

7. Your Choices

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of marketing communications. We'll respond to reasonable requests as promptly as we can.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our site may link to third-party websites, such as Google Reviews or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@smileychimneysweep.com or (615) 882-4644.